Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

WHAT can be returned?

DIY Auto Garage will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality or re-sellable condition , or
  • The product is not fit for its intended purpose,
  • The product does not match the sample or our description, we at DIY Auto Garage will send it back to the original manufacturer may it be in Australia, Japan or elsewhere on your behalf and get it repaired (if possible) or have it replaced with new one on your behalf.
  • You can present your DIY Auto Garage register receipt or other adequate proof of purchase.
  • If these requirements are not satisfied DIY Auto Garage reserves the right not to offer a refund.
  • Specially manufactured items considered “Special Orders” will not be refundable under any circumstances
  • No refund or exchange on order for wheels. All wheels orders are considered special order items

ALL ELECTRICAL ITEMS MUST BE FITTED BY A LICENSED ELECTRICIAN

CHANGE of mind?

If you wish to return an item because you have changed your mind about your purchase, DIY Auto Garage will offer you an exchange voucher or refund provided that:

  • You return the item within 7 days of purchase;
  • You produce your original DIY Auto Garage register receipt at the time you return the item
  • The item is in re-sellable condition including that:
    • It is in its original packaging, including instruction manuals and all accessories;
    • It is unworn, unopened, unused and in its original condition;
  • If these requirements are not satisfied DIY Auto Garage reserves the right not to offer a refund for change of mind returns.

WHEN do items need to be returned by?

Customers have 7 days from the day they receive their order to lodge a “request for return” with DIY Auto Garage.

WHERE do items need to be returned to?

Once “request for return” has been approved by DIY Auto Garage customers must arrange for their item(s) to be sent to 4/17 Mulvihill St, West Ryde

HOW do customers return items?

All returns must be accompanied with the original invoice for the item(s) they wish to return.

SHIPPING for returns?

All return shipping costs are to be paid by the customers. However, in the event that an incorrect item has been sent by DIY Auto Garage and associated distribution partners. DIY Auto Garage will cover return shipping costs.

For customer who purchase using the PayPal payment gateway may be eligible for shipping return compensation with PayPal. Please visit PayPal website for more info:https://www.paypal.com/au/webapps/mpp/returns

CREDIT for returns?

Customers will be credited through the original gateway purchase method.

Instore return option?

Customers are more than welcome to return items in person providing that the “request for return” has already been approved by DIY Auto Garage.

Packing materials?

All returns must be in original package. Packaging that is damaged and in an “unsellable” condition will incur a 20% repackaging fee.

DIY Auto Garage may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. DIY Auto Garage reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Damage Claims:

All merchandise are packed carefully and correctly utilizing a triple check method before it leaves DIY AUTO GARAGE.

All claims for damage or loss to your shipment must be made with the carrier within 48 hours. Damaged shipment should be checked in the presence of the carrier. Please keep all shipment cartons and packing material for carrier inspection. DIY AUTO GARAGE does not initiate any claim with the carrier. Claims for shortage of items must be made within 48 hours of receipt.

Extra shipping insurance will not be chosen unless stated otherwise and paid by the customer

Warranty Claims:

All products come with a 6 months warranty unless stated otherwise. If there is a fault, damage or failure of the products, DIY AUTO GARAGE must be notified via email or in store within the time specified (6 months). Product must be returned (at cost of customer) to DIY AUTO GARAGE before the Warranty Deadline along with invoice that is issued at time of purchase.

All electrical items must be fitted by a licensed technician.

DIY Auto Garage cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.

By purchasing from DIY Auto Garage you agree to the Return Policy outlined above.

Any item installed incorrectly will NOT be covered by warranty

All electrical items must be fitted by a licensed technician.

DIY Auto Garage cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.

**** We are not responsible to any damage(s) or incident(s) on your car or vehicle BY MISUSAGE OF THE PRODUCT OR AT A RESULT OF AN ACCIDENT*****

By purchasing from DIY Auto Garage you agree to the Return Policy outlined above.

Delivery Policy:

Processing times on all available products will be 1-3 business days.

Special Order items may take up to 3 weeks (maybe longer) depending on product availability.

Please note: DIY Auto Garage has no control over courier company delivery times.